Zomato to shut Hyderabad support center with 250 staff following AI rollout

31 Aug 2026, 1:32 pm · 12d ago · 1 min read · OfficeChai

Zomato is reportedly closing its customer support facility in Hyderabad, impacting approximately 250 employees. The strategic decision comes roughly 18 months after the food delivery giant introduced Nugget, its in-house proprietary artificial intelligence-powered customer support platform. The deployment of automated AI customer agents has significantly reduced the operational requirement for large manual support teams, prompting the company to restructure its workforce. The move reflects a broader trend among major Indian tech platforms replacing routine human service functions with automated conversational AI tools to lower operational overheads and improve resolution times.